Your Partner in Real Estate Investment Success
At BayEleven Loan Servicing, we specialize in providing financial solutions to meet the unique needs of investors. Our comprehensive loan services are designed to empower you with the capital you need to grow your portfolio and achieve your financial goals.
We take the pain out of administering your loans so you can get back to what you do best.
Flexible Servicing Options
At BayEleven, we specialize in providing tailored financial solutions to meet the unique needs of investors. Our comprehensive loan services are designed to empower you with the capital you need to grow your portfolio and achieve your financial goals.
Learn more about investment residential Servicing options from Bay Eleven.
Industry Expertise
With years of experience in the financial industry, our team of experts is dedicated to offering you personalized advice and support throughout your investment journey.
Our customer service team is always here to assist you, providing you with the information and guidance you need to make informed investment decisions.
Fast Streamlined Process
You can’t make money off of your investments until it’s complete and collecting money. Our platform can help you board your loans, add to your account and secure services as quickly as possible.
FAQs
When speed and service matter, residential real estate investors come to Bay Eleven. Here are some questions they ask most often.
What happens after my loan is submitted for servicing?
If your investment loan has been boarded to BayEleven, we will contact you very shortly to help you make payments whether that be online, by phone or through mail. We want to make sure that this is an easy experience for you.
How do I make loan payments?
You can make loan payments through our online portal, by setting up automatic payments, or by mailing a check to our payment processing center. Detailed instructions are available on our Payments page.
What should I do if I can’t make a payment on time?
If you anticipate difficulty making a payment, please contact our customer service team immediately. We may be able to offer solutions such as payment deferrals or restructuring to help you manage your payments.
How can I access my loan account information?
You can access your loan account information by logging into our secure online portal. There, you can view your balance, payment history, and other important details.
Can I pay off my loan early? Are there any prepayment penalties?
Yes, you can pay off your loan early. Some loans may have prepayment penalties, so please refer to your loan agreement or contact our support team for specific details.
How do I request a loan payoff statement?
To request a loan payoff statement, please log into your account and use the payoff request feature, or contact our customer service team directly. We will process your request promptly.
What happens if my loan is sold or transferred to another servicer?
If your loan is sold or transferred, you will receive a notification with details about the new servicer. Your loan terms and conditions will remain unchanged, and the new servicer will provide information on how to continue making payments.
I’m having trouble logging into my account. What should I do?
If you’re experiencing login issues, try resetting your password using the “Forgot Password” link. If the problem persists, please contact our technical support team for assistance.
How do I update my contact information?
You can update your contact information by logging into your account and navigating to the profile settings. Alternatively, you can contact our customer service team to make updates.
Is my personal and financial information secure?
Yes, we use advanced encryption and security protocols to ensure your personal and financial information is protected. Our online portal is designed with your security in mind.
Need real estate funding in California?
Bay Eleven specializes in financing California real estate projects. For more information about getting private capital loans for renovation projects in California, read our handy guide: Real Estate Construction Financing in California: What You Need to Know.
